Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Goods purchased can only be returned with our prior authorisation and we reserve the right to deduct the appropriate handling charges or reduce the refund amount to reflect any damage or reduction in value of the goods as a result of incorrect handling or damage.

All goods that are incorrectly supplied will be refunded within 7 days, providing they are returned as new in their original packaging.

Return postage remains your responsibility unless, the goods are faulty or are incorrectly supplied

If the buyer has purchased the goods and after delivering the order, the buyer has stated that he has ordered the wrong product or does not need it. You the customer has 7 days to notify the seller of this and will be charged a 20% fee.

You can always contact us for any return question at bedford@turbospeed.co.uk.

WARRANTY ON TURBOCHARGER / CARTRIDGE CHRA

· Turbocharger warranty lasts for 24 months
· Turbocharger cartridge warranty lasts for 12 months from date of invoice.
· Injectors 12 months warranty
· High presure pump 12 months warranty
· DPF 12 months warranty

Please call 03333445987 or 07476358111 before returning turbocharger / cartridge. It may be possible that we can consult you and help to fix the problem without returning the turbocharger / cartridge to us.

Please note that all turbochargers returned under warranty will be returned to you once the turbocharger is repaired. If Turbocharger / cartridge returned to us as faulty and found to be damaged by incorrect fitting a report will be given and charge for repair will be offered.

Warranty does NOT include/ cover

· Money refunds
· Labor costs
· Ancillary charges such as removal and refitting / hire of vehicles etc.
· Any damage caused to engine or vehicle by failed turbocharger.

Your warranty will be invalid if

· You can`t support warranty claim with a valid main dealer invoice for the required parts (oil filter, air filter, new oil, banjo bolts, oil feed pipe, drain pipe - other parts may also need to be changed, please refer to the fitting instructions) and invoice from a professional garage / mechanic for fitting parts mentioned above. Your turbocharger will have any visible impact damage. For example if your turbocharger cartridge compressor wheel is damaged by fell in nut. Actuator housing has to be undamaged as well.
· Your turbocharger cartridge housing and inside parts will be blue colour. This is a symptom of overheating which happens because of oil starvation.
· If turbocharger / cartridge returned to us as faulty and found to be damaged by incorrect fitting / contamination from other parts of the vehicle are not covered under the warranty.
· If your turbocharger seals are broken, unless you have prior permission from us to do so in writing.
If your vehicle ECU was remapped.

By purchasing and fitting this turbocharger you agree to all the above terms and conditions of sale.